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Privacy Notice

Data Protection & Privacy Policy

Your privacy is important to us.

This policy (together with our terms and conditions and any other documents referred to in them) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us in accordance with applicable legislation.

Please read the following carefully to understand our practices regarding your personal data and how we will treat it. This policy applies to Funky Moose Ltd and the website www.funkymoose.co.uk. By using the Site, you acknowledge that you are accepting and consenting to the practices described in this policy.

  • We will process your personal data carefully, lawfully and in accordance with the latest EU General Data Protection Regulation 2016/679 (GDPR.) and national laws which relate to the processing of personal data.

Visitors to our Website:

We may collect and use personal information from you in the following circumstances:
  • If you have contacted us, asking us to contact you via email using our contact form. This will include name and email address.
  • If you have requested a catalogue, entered a competition or completed feedback, we hold your name, address, telephone number, email address if you have provided them.
  • If you have created, for the purposes of placing an order with us, an account. We will collect your name, address, telephone number, email address. We will also hold the delivery address(es) provided by you, for your orders and the password (encrypted) associated with your account.
  • How we use this information

  • We use the information we hold for contractual and operational purposes; for example processing your order, dealing with queries, tracking deliveries, reviewing past purchases.
  • In order to perform our contract with you, we may also need to share personal data with third parties such as payment providers and postal service organisations to assist in the delivery of goods or services you have ordered; this could include third party couriers or warranty providers.
  • If you have requested to receive our email newsletters we only hold your name and email address for the purposes of sending you a newsletter.

    Other information we collect and use

    For the operational purposes of the website we use the following information:

  • IP address to help identify your session for security purposes on the website.
  • Cookies are used also to assist with the operation of the website and distinguish you from other users. These are session cookies to help with navigation and basket operation and user experience on the website.

We will never make our customer information available to other third party companies for marketing purposes. For purposes of quality control and training, calls and emails may be monitored.

Security

  • We make every effort to make sure your personal data is secure, including name, address. Information is encrypted whenever it is transmitted over the web between you and our site using SSL technology You should see a padlock in your browser bar confirming the site is using SSL and https.
  • Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorised password activity.
  • All information you provide to us is stored on a secured SQL database in the UK.
  • We do not hold credit card information. All Credit card payments are made through PayPal secure website using the latest SSL technology.

Your Rights to Your Data

It is important that the personal data we hold about you is accurate and current. Please keep us informed if the personal data we hold about you changes.

  • Data protection legislation gives you the right to object to the processing of your personal data in certain circumstances or withdraw your consent to the processing of your personal data where this has been provided. You also have the right to access information held about you and for this to be provided in an intelligible form.
  • If you would like a copy of some or all of your personal information, please send an email to dpo@funkymoose.co.uk.

You can also ask us to undertake the following:

  • update or amend your personal data if you feel this is inaccurate;
  • remove your personal data from our database entirely;
  • send you copies of your personal data in a commonly used format and transfer your information to another entity where you have supplied this to us, and we process this electronically with your consent or where necessary for the performance of a contract; or
  • restrict the use of your personal data.
  • We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal data that we hold about you or make your requested changes. Data protection legislation may allow or require us to refuse to provide you with access to some or all the personal data that we hold about you or to comply with any requests made in accordance with your rights referred to above. If we cannot provide you with access to your personal data, or process any other request we receive, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

Please send any requests relating to the above to our Data Protection Officer at dpo@funkymoose.co.uk specifying your name and the action you would like us to undertake.

RIGHT TO WITHDRAW CONSENT

Where you have provided your consent to the collection, processing and transfer of your personal data, you have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, please contact us at dpo@funkymoose.co.uk

Changes to our Privacy Policy

We reserve the right to update this privacy policy at any time, and any changes we make to our privacy policy will be posted on this page. We will notify you if there are any changes to this policy that materially affect how we collect, store or process your personal data. If we would like to use your previously collected personal data for different purposes than those we notified you about at the time of collection, we will provide you with notice and, where required by law, seek your consent, before using your personal data for a new or unrelated purpose. We may process your personal without your knowledge or consent where required by applicable law or regulation.

Contact Us

We have appointed a Data Protection Officer to oversee compliance with this privacy policy. If you have any questions, comments or requests regarding this policy or how we use your personal data please contact our Data Protection Officer at DPO@funkymoose.co.uk This is in addition to your right to contact the Information Commissioners Office if you are unsatisfied with our response to any issues you raise at https://ico.org.uk/global/contact-us/


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