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Conditions of Use

Legal Identity

  • Funky Moose is the trading name of Funky Moose Ltd.
  • The site is owned and operated by Funky Moose Ltd, registered in England and Wales, company number 5544265
  • The registered office is Attwood House, 20 Attwood Road, Salisbury, Wiltshire, SP1 3PR

Liability Disclaimer

  • Funky Moose total liability for any claim howsoever shall not exceed the price of the goods supplied by Funky Moose to the customer. Funky Moose shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way. Funky Moose cannot accept any liability for a failure to comply with instructions specifically stated on the website. Your statutory rights are not affected by this statement.
  • Funky Moose endeavours to check the accuracy of the information on this site. However, Funky Moose does not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors.

Prices

  • Prices are correct at time of publishing.
  • It may be necessary to change prices either up or down, from time to time. Any price changes will be confirmed to you at the time of ordering.
  • All prices are quoted and charged in GBP (sterling) and we are not responsible for any currency fluctuations that occur if you purchase from abroad.

Portrayal of Products

  • While every effort has been made to ensure that all product information is correct, slight variations may occur. Funky Moose cannot accept responsibility for any errors made.
  • All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow.
  • Please note there may be variations in colours dependant on the calibration and settings of individual screens.

Copyright

  • All rights, including copyright, for this website are owned by or licensed to Funky Moose Ltd.
  • Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Funky Moose Ltd.
  • You may not modify, distribute or re-post anything on this website for any purpose.

Safety Regulations

  • All products comply with appropriate safety and consumer regulations. Toys comply with EC Toy Safety Regulations and, where appropriate, carry the CE mark. If a product is recalled for any reason, you will be contacted.

Availabilty

  • All items are subject to availability.
  • We will inform you as soon as possible if goods you have ordered are not available.

Cancellation

  • You are entitled to cancel your order if you wish providing you act within 7 working days of receipt of the goods.
  • If you wish to exercise this right prior to despatch of goods please email customerservice@funkymoose.co.uk
  • If your order has already been despatched please follow our returns information.
  • Please note your right to return products does not apply on personalised items, those made to your specifications. These may only be returned if they are faulty.

Delivery

  • We aim to despatch orders within 24 hours of receipt of order with delivery within 2 to 4 working days from receipt of order. Depending on weight and size, deliveries are either via Royal Mail or Courier service.
  • We also offer a guaranteed next day delivery for orders received before 12pm (Midday).
  • Very rarely, an item may be temporarily out of stock. We will inform you if this is the case as soon we have received your order and advise you of a delivery date, which, in most cases, will be no more than 5 days. Please inform us if you have a 'must deliver by' date.
  • Carriage is free on all UK mainland orders over £50. For orders less than £30 carriage is £2.95 and for order from £30-£50 carriage is £4.95.
  • Guaranteed next working day delivery is £6.95.
  • Saturday delivery is £18.50.
  • Deliveries to Northern Ireland, Scottish Highlands, Scottish Isles, Isle of Man and Isles of Scilly are calculated by our system, based on the weight of the package.
  • We can ship to most overseas destinations. Carriage charges are based on the volumetric weight of the package and for non - European countries we will need to work out a cost for you when you place your order.
  • We are not responsible for any import duties imposed by boarder customs in your country and these must be paid for by the customer. Please check with your local customs office if you are unsure if charges may apply.
  • Your credit / debit card will only be charged once the goods have been despatched. Cheques will be banked on receipt for security reasons. The invoice address must match that of your card statement address and a home telephone number is required.
  • Customers can also collect from Funky Moose Ltd premises free of charge. Once you have placed your order, we will call to arrange a suitable time.
  • Please use a delivery address where there is someone to sign for your parcel.

Returns

  • If for any reason you are not delighted with your goods and would like to return them, please telephone us quoting your receipt number within 7 working days from the day after you receive your order.
  • Items must be returned in their original condition and with the original packaging. We cannot refund or exchange goods that have been assembled, used, washed or damaged or any personalised items.
  • Please obtain proof of posting when returning goods, as claims for lost returns parcels without proof of posting will not be accepted. We are unable to refund the cost of postage, with the exception of faulty goods. We try to process returns as quickly as possible however please allow upto 28 days.

Website

  • Every effort is made to ensure that this website is free from viruses and defects however, this cannot be guaranteed.
  • Funky Moose Ltd shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account.
  • Funky Moose Ltd shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.

Data Protection & Privacy Policy

Your privacy is important to us.

This policy (together with our terms and conditions and any other documents referred to in them) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us in accordance with applicable legislation.

Please read the following carefully to understand our practices regarding your personal data and how we will treat it. This policy applies to Funky Moose Ltd and the website www.funkymoose.co.uk. By using the Site, you acknowledge that you are accepting and consenting to the practices described in this policy.

  • We will process your personal data carefully, lawfully and in accordance with the latest EU General Data Protection Regulation 2016/679 (GDPR.) and national laws which relate to the processing of personal data.

Visitors to our Website:

We may collect and use personal information from you in the following circumstances:
  • If you have contacted us, asking us to contact you via email using our contact form. This will include name and email address.
  • If you have requested a catalogue, entered a competition or completed feedback, we hold your name, address, telephone number, email address if you have provided them.
  • If you have created, for the purposes of placing an order with us, an account. We will collect your name, address, telephone number, email address. We will also hold the delivery address(es) provided by you, for your orders and the password (encrypted) associated with your account.
  • How we use this information

  • We use the information we hold for contractual and operational purposes; for example processing your order, dealing with queries, tracking deliveries, reviewing past purchases.
  • In order to perform our contract with you, we may also need to share personal data with third parties such as payment providers and postal service organisations to assist in the delivery of goods or services you have ordered; this could include third party couriers or warranty providers.
  • If you have requested to receive our email newsletters we only hold your name and email address for the purposes of sending you a newsletter.

    Other information we collect and use

    For the operational purposes of the website we use the following information:

  • IP address to help identify your session for security purposes on the website.
  • Cookies are used also to assist with the operation of the website and distinguish you from other users. These are session cookies to help with navigation and basket operation and user experience on the website.

We will never make our customer information available to other third party companies for marketing purposes. For purposes of quality control and training, calls and emails may be monitored.

Security

  • We make every effort to make sure your personal data is secure, including name, address. Information is encrypted whenever it is transmitted over the web between you and our site using SSL technology You should see a padlock in your browser bar confirming the site is using SSL and https.
  • Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorised password activity.
  • All information you provide to us is stored on a secured SQL database in the UK.
  • We do not hold credit card information. All Credit card payments are made through PayPal secure website using the latest SSL technology.

Your Rights to Your Data

It is important that the personal data we hold about you is accurate and current. Please keep us informed if the personal data we hold about you changes.

  • Data protection legislation gives you the right to object to the processing of your personal data in certain circumstances or withdraw your consent to the processing of your personal data where this has been provided. You also have the right to access information held about you and for this to be provided in an intelligible form.
  • If you would like a copy of some or all of your personal information, please send an email to dpo@funkymoose.co.uk.

You can also ask us to undertake the following:

  • update or amend your personal data if you feel this is inaccurate;
  • remove your personal data from our database entirely;
  • send you copies of your personal data in a commonly used format and transfer your information to another entity where you have supplied this to us, and we process this electronically with your consent or where necessary for the performance of a contract; or
  • restrict the use of your personal data.
  • We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal data that we hold about you or make your requested changes. Data protection legislation may allow or require us to refuse to provide you with access to some or all the personal data that we hold about you or to comply with any requests made in accordance with your rights referred to above. If we cannot provide you with access to your personal data, or process any other request we receive, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

Please send any requests relating to the above to our Data Protection Officer at dpo@funkymoose.co.uk specifying your name and the action you would like us to undertake.

RIGHT TO WITHDRAW CONSENT

Where you have provided your consent to the collection, processing and transfer of your personal data, you have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, please contact us at dpo@funkymoose.co.uk

Changes to our Privacy Policy

We reserve the right to update this privacy policy at any time, and any changes we make to our privacy policy will be posted on this page. We will notify you if there are any changes to this policy that materially affect how we collect, store or process your personal data. If we would like to use your previously collected personal data for different purposes than those we notified you about at the time of collection, we will provide you with notice and, where required by law, seek your consent, before using your personal data for a new or unrelated purpose. We may process your personal without your knowledge or consent where required by applicable law or regulation.

Contact Us

We have appointed a Data Protection Officer to oversee compliance with this privacy policy. If you have any questions, comments or requests regarding this policy or how we use your personal data please contact our Data Protection Officer at DPO@funkymoose.co.uk This is in addition to your right to contact the Information Commissioners Office if you are unsatisfied with our response to any issues you raise at https://ico.org.uk/global/contact-us/

Jurisdiction

  • This website, its content and any contract brought into being as a result of using this site are governed by and construed in accordance with English Law.

Any other questions?

If you have any questions on any aspect of Funky Moose please contact us:

  • Email: customerservice@funkymoose.co.uk
  • Phone: 0845 388 8845
  • Post: Funky Moose Ltd. c/o Black Hole Unit4, South Newton Trading Estate, Warminster Road, Salisbury, SP2 0QW



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