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Conditions of Use

Legal Identity

  • Funky Moose is the trading name of Funky Moose Ltd.
  • The site is owned and operated by Funky Moose Ltd, registered in England and Wales, company number 5544265
  • The registered office is Attwood House, 20 Attwood Road, Salisbury, Wiltshire, SP1 3PR

Liability Disclaimer

  • Funky Moose total liability for any claim howsoever shall not exceed the price of the goods supplied by Funky Moose to the customer. Funky Moose shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way. Funky Moose cannot accept any liability for a failure to comply with instructions specifically stated on the website. Your statutory rights are not affected by this statement.
  • Funky Moose endeavours to check the accuracy of the information on this site. However, Funky Moose does not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors.

Prices

  • Prices are correct at time of publishing and include VAT at 17.5% where appropriate.
  • It may be necessary to change prices either up or down, from time to time. Any price changes will be confirmed to you at the time of ordering.
  • All prices are quoted and charged in GBP (sterling) and we are not responsible for any currency fluctuations that occur if you purchase from abroad.

Portrayal of Products

  • While every effort has been made to ensure that all product information is correct, slight variations may occur. Funky Moose cannot accept responsibility for any errors made.
  • All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow.
  • Please note there may be variations in colours dependant on the calibration and settings of individual screens.

Copyright

  • All rights, including copyright, for this website are owned by or licensed to Funky Moose Ltd.
  • Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Funky Moose Ltd.
  • You may not modify, distribute or re-post anything on this website for any purpose.

Safety Regulations

  • All products comply with appropriate safety and consumer regulations. Toys comply with EC Toy Safety Regulations and, where appropriate, carry the CE mark. If a product is recalled for any reason, you will be contacted.

Availabilty

  • All items are subject to availability.
  • We will inform you as soon as possible if goods you have ordered are not available.

Cancellation

  • You are entitled to cancel your order if you wish providing you act within 7 working days of receipt of the goods.
  • If you wish to exercise this right prior to despatch of goods please email customerservice@funkymoose.co.uk
  • If your order has already been despatched please follow our returns information.
  • Please note your right to return products does not apply on personalised items, those made to your specifications. These may only be returned if they are faulty.

Delivery

  • We aim to despatch orders within 24 hours of receipt of order with delivery within 2 to 4 working days from receipt of order. Depending on weight and size, deliveries are either via Royal Mail or Courier service.
  • We also offer a guaranteed next day delivery for orders received before 12p noon.
  • Very rarely, an item may be temporarily out of stock. We will inform you if this is the case as soon we have received your order and advise you of a delivery date, which, in most cases, will be no more than 5 days. Please inform us if you have a 'must deliver by' date.
  • Carriage is free on all UK mainland orders over £50. For orders less than £30 carriage is £2.95 and for order from £30-£50 carriage is £4.95.
  • Guaranteed next working day delivery is £6.95.
  • Saturday delivery is £18.50.
  • Deliveries to Northern Ireland, Scottish Highlands, Scottish Isles, Isle of Man and Isles of Scilly are calculated by our system, based on the weight of the package.
  • We can ship to most overseas destinations. Carriage charges are based on the volumetric weight of the package and for non - European countries we will need to work out a cost for you when you place your order.
  • We are not responsible for any import duties imposed by boarder customs in your country and these must be paid for by the customer. Please check with your local customs office if you are unsure if charges may apply.
  • Your credit / debit card will only be charged once the goods have been despatched. Cheques will be banked on receipt for security reasons. The invoice address must match that of your card statement address and a home telephone number is required.
  • Customers can also collect from Funky Moose Ltd premises free of charge. Once you have placed your order, we will call to arrange a suitable time.
  • Please use a delivery address where there is someone to sign for your parcel.

Returns

  • If for any reason you are not delighted with your goods and would like to return them, please telephone us quoting your receipt number within 7 working days from the day after you receive your order.
  • Items must be returned in their original condition and with the original packaging. We cannot refund or exchange goods that have been assembled, used, washed or damaged or any personalised items.
  • Please obtain proof of posting when returning goods, as claims for lost returns parcels without proof of posting will not be accepted. We are unable to refund the cost of postage, with the exception of faulty goods. We try to process returns as quickly as possible however please allow upto 28 days.

Website

  • Every effort is made to ensure that this website is free from viruses and defects however, this cannot be guaranteed.
  • Funky Moose Ltd shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account.
  • Funky Moose Ltd shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.

Security

  • We make every effort to make sure your personal data is secure, including name, address. We do not hold credit card information. Credit card payment is made through a secure website using the latest SSL technology. Information remains scrambled whenever it is transmitted over the web. This means that ordering via our site is even more secure than ordering over the phone.
  • For further verification look for the yellow padlock in the bottom left of your browser as you checkout.

Data Protection & Privacy Policy

  • Your privacy is important to us. We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998.

Information we hold:

  • If you have shopped with us we will hold your name, address, telephone number, email address. We will also hold the delivery address(es) for your orders and the password information associated with your account. We also maintain a record of your product selections.
  • If you have requested a catalogue, entered a competition or completed feedback, we hold your name, address, telephone number, email address.
  • If you have requested to receive our email newsletters we only hold your name and email address. If you wish to unsubscribe please email customerservice@funkymoose.co.uk with unsubscribe in the subject field or visit www.funkymoose.co.uk , log in to your account and change your preferences.

Information we use:

  • We use the information we hold on your records for operational purposes; for example processing your order, dealing with queries, tracking deliveries, reviewing past purchases.
  • Your order history enables us to tailor our product range and marketing information (e.g. promotions and special offers) to your requirements.
  • All the information we hold is used to improve your customer experience.
  • We also use the information to keep you up to date with Funky Moose; mailing catalogues and promotions and sending emails as appropriate.
  • We will never make our customer information available to other companies. For purposes of quality control and training, calls and emails may be monitored.

Jurisdiction

  • This website, its content and any contract brought into being as a result of using this site are governed by and construed in accordance with English Law.

Any other questions?

If you have any questions on any aspect of Funky Moose please contact us:

  • Email: customerservice@funkymoose.co.uk
  • Phone: 0845 388 8845
  • Post: Funky Moose Ltd. c/o Black Hole Unit4, South Newton Trading Estate, Warminster Road, Salisbury, SP2 0QW